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Rating: - Engineering Flaw?
Recently, despite my recommendation of the Brother MFC-7820N, two of my clients decided to purchase the Brother MFC-8460N because of the faster print speed and legal-size scanning bed and, oh boy, what a mistake that was! Both customers have had almost identical problems; the unit doesn't recognize the paper tray intermittely and says 'no paper in tray' and the unit makes an annoying clicking sound just before and for several minutes after printing, copying or receiving a fax. That might be okay in a noisy environment, but in a home office or any place where it's reasonably quite this will drive you bananas. Brother tech support doesn't have a fix for either of these problems and so they shipped a refurbished unit, only the annoying clicking was slightly less noisy while the paper/paper tray (MP tray) issue has come back to haunt the replacement unit. My suggestion, go with the MFC-7820N or better yet, get a unit from another manufacturer because Brother does not seem to want to do the right thing which would be to replace this defective model with another model that doesn't have the engineering, design and/or manufacturing flaws that make the 8460N a lemon. I really wanted to give Brother a chance because I think that the 7820N is a terrific little all-in-one, but stay away from this unit.

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